CURRENT REPORT

SUMMARY

This is an overview of what the inspector found during the inspection.
This was an unannounced site visit that took place on the 29/11/07 as part of
the inspection process.

We spoke to the manager, senior carer, staff members, three residents, relatives visiting the home and briefly to a group of residents in the lounge to get their views of the home.

As part of the inspection process we talked to people using the service and asked staff about those peoples needs. We also looked at their rooms, care plans, records and daily notes this is called case tracking. Other residents are invited to pass their opinions to us if they wish.

We had responses from surveys/questionnaires sent to relatives and residents for their views on how the home is run. Mostly comments were positive and some are included in this report.

Every year the person in charge or manager is asked to provide us with written information about the quality of the service they provide, and to make an assessment of the quality of their service. We use this information, in part, to focus our inspection activity.

We looked at recruitment and training records of two staff members. We also walked around the building and watched people living and working to see how everyone supported and talked to each other.

What the service does well:

There has been little change in personnel since the last inspection and the home continues to have a settled staff team who work well and support each other ensuring the resident’s receive good care and attention. This was confirmed through watching staff talking and helping the residents. We spoke to both staff and residents and comments included, “We are one big family” And, “The staff are very good its nice to see the same faces all the time they get to know how I am”. Also, “We all seem to get along and support each other”.

We looked at training records and talked with staff and the manager and found as of the previous inspection there are excellent training opportunities for all staff to attend and access courses in relation to their job role. This is made easier by a training facility available at the home for staff to attend in-house courses. One senior member of staff is a qualified trainer in “Moving and
handling” and “safeguarding adults”. Staff spoken to said, “It is very handy tohave a teacher working here”. Another said, “The training room is good because we get outside trainers coming in to provide courses which is easier for us to attend”.

We looked at the updated assessment process for people considering to live at the home and found the procedure is thorough and ensures the manager and staff get all the information needed to develop a care plan and provide the support and care required for each resident. A relative visiting the home spoken to said, “I was very impressed at the beginning with the attention to detail of the information they wanted to make sure they could provide a nice home for my wife”.

We saw staff helping and talking to residents in private and with respect, joining in with conversations and helping with personal care needs in a sensitive manner ensuring resident’s feel valued and supported. Comments from residents included, “We have good staff here that show interest in us”.

And, “Nice respectful people working here”. A relative wrote, “They look after everyone well”.

Why not read the full report here